Refund Policy
DOMESTIC (U.S.)
GLASSES:
Returns: Sleep Satisfaction Guarantee: Our lenses are engineered to help you sleep. It may take some time for you to experience this, and for that reason, we offer a flexible 45-day return policy. If you decide Kids Tech Glasses are not for you, simply email help@kidtechglasses.com with your order number and reason for return. Once the request is reviewed, we will either send you a prepaid return label* or provide further instructions.
Exchanges: If you decide you want a different style or color, we will gladly ship you a different frame at no charge. Please email help@kidtechglasses.com with your exchange request.
**Please note that not all prescription orders are eligible for return/exchange. All original packaging, including air cushions, and accessories must be returned to receive a full refund.
APPAREL:
Need a different size or color? Kids Tech Glasses will gladly exchange all apparel items within 15 days of your purchase. Items must be in their original state: unwashed, unworn, and unaltered. Worn, dirty, washed, or altered items cannot be exchanged. Simply email help@kidtechglasses.com with your exchange request.
ACCESSORIES:
Accessories, including gift cards, are not eligible for return unless defective. Please email help@kidtechglasses.com if you have any issues with your accessories or using your gift card.
Returns: Sleep Satisfaction Guarantee: Our lenses are engineered to help you sleep. It may take some time for you to experience this, and for that reason, we offer a flexible 45-day return policy. If you decide Kids Tech Glasses are not for you, simply email help@kidtechglasses.com with your order number and reason for return. Once the request is reviewed, we will either send you a prepaid return label* or provide further instructions.
Exchanges: If you decide you want a different style or color, we will gladly ship you a different frame at no charge. Please email help@kidtechglasses.com with your exchange request.
**Please note that not all prescription orders are eligible for return/exchange. All original packaging, including air cushions, and accessories must be returned to receive a full refund.
APPAREL:
Need a different size or color? Kids Tech Glasses will gladly exchange all apparel items within 15 days of your purchase. Items must be in their original state: unwashed, unworn, and unaltered. Worn, dirty, washed, or altered items cannot be exchanged. Simply email help@kidtechglasses.com with your exchange request.
ACCESSORIES:
Accessories, including gift cards, are not eligible for return unless defective. Please email help@kidtechglasses.com if you have any issues with your accessories or using your gift card.
GIFT CARDS:
Gift cards cannot be returned or exchanged. Gift cards cannot be replaced or refunded if lost or stolen.
INTERNATIONAL
GLASSES:
Prescription: International prescription orders are final sale. If your product is defective and falls under our manufacturers' defect policy, you are able to return the product for a full refund of the purchase price (shipping charges will not be refunded). If your product is deemed defective a pre-paid return label will be provided.
Non-Prescription: Non-warranty returns can be returned or exchanged however, you will be responsible for the cost of shipping both ways. If your non-prescription glasses are deemed defective and fall under our manufacture defect policy, you may return or exchange the product at no charge.
APPAREL & ACCESSORIES:
Kids Tech Glasses will gladly exchange all apparel and accessory items within 15 days of your delivery date. You will be responsible for the cost of shipping both ways. Items must be in their original state: unwashed, unworn, and unused. Worn, dirty, washed, or altered items cannot be exchanged.
GIFT CARDS:
Gift cards cannot be returned or exchanged. Gift cards cannot be replaced or refunded if lost or stolen.
Prescription: International prescription orders are final sale. If your product is defective and falls under our manufacturers' defect policy, you are able to return the product for a full refund of the purchase price (shipping charges will not be refunded). If your product is deemed defective a pre-paid return label will be provided.
Non-Prescription: Non-warranty returns can be returned or exchanged however, you will be responsible for the cost of shipping both ways. If your non-prescription glasses are deemed defective and fall under our manufacture defect policy, you may return or exchange the product at no charge.
APPAREL & ACCESSORIES:
Kids Tech Glasses will gladly exchange all apparel and accessory items within 15 days of your delivery date. You will be responsible for the cost of shipping both ways. Items must be in their original state: unwashed, unworn, and unused. Worn, dirty, washed, or altered items cannot be exchanged.
GIFT CARDS:
Gift cards cannot be returned or exchanged. Gift cards cannot be replaced or refunded if lost or stolen.
If you need to initiate an international return, please email help@kidtechglasses.com with your request.